Frequently Asked Questions

We know you have questions, and we are eager to assist with the answers.

Why do I have to come to the center 2 hours before my procedure?

First our patients go through an assessment phase by nurses and anesthesiologists in preparation for their procedures. This takes time, and so that no patients feel rushed, it is important that all involved have time to make their contribution to your care.

Secondly, sometimes physicians get ahead of schedule and it is important that the next patient be available and ready for their procedure.

Why should I choose an ASC over a hospital?

As an ambulatory surgery center, there is no hospital red tape. Our limited paperwork makes your preoperative registration and postoperative discharge as efficient as possible. Furthermore patients experience less stress because our center offers a warm atmosphere and our staff pays particular attention to their needs. With all its advantages, outpatient surgery at the Carolina Bone & Joint is a practical and convenient alternative to hospital-based surgery, providing the quality care you and your family deserve.

May my family accompany me?

Family members may join patients, if they choose, up until the time of their procedure. At that time, we ask that family members remain in the waiting room until the procedure is complete. When you return to the recovery room and awaken, your family may once again join you. Parents will be asked to remain at the center for the entire time of any pediatric procedures so that they may be present as the child awakens. Your child’s comfort, by you the parent is an important part of recovery.

What types of conditions do the orthopaedic providers at Bone & Joint treat?

Our orthopedic specialists treat a wide variety of disorders involving all areas of the musculoskeletal system—bones, joints and connective tissues. We provide care for degenerative diseases like arthritis, sports injuries, fractures, sprains, ligament tears, structural abnormalities, sciatica, herniated disc, degenerative disc disease and many other types of orthopaedic conditions.

What if I need to cancel my appointment?

If it is necessary to cancel or change an appointment, please try to notify the office at least 48 hours in advance so that we may make the appointment time available to other patients.

Insurance and Billing

Do you accept my insurance?

Our Medical Centre accepts most of the internationally recognized Insurance companies with affiliate.

These include: Aetna, Blue Choice Health Plan (ZCC & ZCL only), Blue Choice HIX (ZCJ), Blue Cross Blue Shield, Blue Cross Blue Shield HIX (ZCU, ZCQ,ZCF), Blue Cross Blue Shield State Health Plan, Blue Cross FEP, Cigna, Champva, First Choice, MedCost, Medicare, Planned Administrators, SC Medicaid and Tricare (Not Prime).

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report in English and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

We are out of network for: Coventry, First Health, Humana, Medicare Advantage Plans, MultiPlan, PHCS, Supermed, United Healthcare (we negotiate all UHC).

We do NOT accept the following at all:  Affordable Healthcare Plans (only BCBS and HIX above), BCBS Medicaid, Molina Medicaid, and Wellcare Medicaid.

Do I need a referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to come to our Medical Centre. The billing procedure is as explained above.

Who will be providing my anesthesia care?

Your anesthesia will be prescribed by a Board Certified Anesthesiologist after he reviews your records and discusses any medical problems or concerns you might have. Your anesthesia will be administered by either a Certified Registered Nurse Anesthetist or by a Certified Anesthesiologist’s Assistant. Both CRNAs and AA-Cs are licensed by the State of South Carolina and work under the medical direction of an anesthesiologist.

When will I meet my anesthesiologist?

All patients having anesthesia will be interviewed by an anesthesiologist prior to their procedure.  Your medical history will be reviewed and the choices of anesthesia appropriate for your procedure will be explained and agreed upon. Any special concerns you might have, such as the possibility of nausea and post-operative pain issues will be discussed before your procedure. You will also meet your anesthetist and the operating room team scheduled to care for you at this time.

How will I be charged for anesthesia services?

You will most likely receive two bills for your services, depending on your insurance plan. This is because some plans require separate billing and some require a single combined bill.  One bill will be from Carolina Bone & Joint Surgery Center, and one bill be will be from Lookaway Anesthesia, LLC. Depending on your insurance you may see one or two claims on the EOB. You may see one for the anesthesiologist and one for the anesthetists.

What Information do I need to bring to my first appointment?

So we can better serve you, please bring the following items to your office visit:

  • Photo identification
  • Your health insurance card and co-pay
  • A list of your current medications and their doses
  • A list of any known drug allergies and symptoms you have from taking these medicines
  • Your insurance referral, if needed
  • Any x-rays, MRIs, CT or bone scans related to your orthopaedic condition / injury
  • A list of your questions and concerns
  • Your claim number if it is a worker’s compensation injury